Parallel Group offers tailored print and document solutions that suit your business; we are vendor-agnostic and will look for the best solution.

You can contact us by clicking here where you will find a contact form and other helpful information.

Parallel started in August 2020 in the middle of the Covid-19 Pandemic. Born from a desire by company owner Gavin Auckland to do things better! To find out more about our business, click here.

Yes, we are here to help, head over to our contact page and let’s see what we can do for you!

We work with businesses of all shapes and sizes and each solution is tailored to your business needs, now and in the future.

We are very proud to share several great case studies with you. Head to our Customer Success page.

The average turn around time from start to finish would be between 3 and 6 weeks.

Absolutely, in fact our after-sales support is a huge differentiator between us and the majority of our competition.

Most customers pay via Direct Debit; however, we also accept bank transfers, cheques, and card payments.

It starts with an initial introduction and discovery meeting where we will give you complete insight into who we are and what we do, moving swiftly onto you and your organisation, delving deep into precisely what is important to you and why. From there, it really depends on what you are looking to achieve. We could organise a full audit and discovery process, arrange meetings with individual stakeholders or departments, collate costings and process maps, employ software to collate volume and infrastructure information….there really is no limit to the next steps. Ultimately, the next stage is all about collating all the relevant information needed to create your individual solution, which we will then propose via a complete and detailed proposal that hits all your expectations (and often goes beyond). Once you are happy with everything, sit back and relax whilst we deliver on the promises within our proposal, ending with your new solution fully operational. After installation, we follow up with a welcome call and introduction from our customer service manager, who will provide you with your account manager’s details. You will also be provided with all relevant information about your ongoing support, at which point we will book your first account review. From there, we keep in regular contact throughout the life of our partnership.

Yes, we do; training forms part of every installation that we complete at the time of completion. In addition, we can arrange for additional training (either onsite or remote) at any point during your partnership with Parallel.

We work with the best in-field manufacturers, meaning they always keep us abreast of industry trends and changing technologies via regular webinars and conferences. In addition, the Senior Management Team at Parallel conduct their own independent research, ensuring that once our partnership begins, you will also be fully up to date with this ever-changing landscape (only the relevant bits, of course).

Yes, we have many partners who help us deliver the industry-leading services you receive as a Parallel customer. We also have affiliations with multiple charitable organisations: The Muscle Help Foundation, The YMCA, several youngsters’ football clubs, and numerous National Gymnastics Societies, to name just a few.

Absolutely not. With Parallel you set the parameters and our job is to create a solution that fits….its what we do best!

We could literally write a book on what sets us apart, but let’s keep this short and sweet. 100% transparency, no hidden extras, fair price point, a complete end-to-end discovery, proposal, and implementation process, ongoing support throughout the life of your agreement. If we say we’ll do something, we’ll do it. If we say we will do it within a particular timescale, it will be done within it. If there is an issue, we will resolve it. It sounds like a straightforward business model. It is just a shame that it was never delivered until we came to the market.